Senior Analyst - Intercontinental Exchange
other jobs eFinancial Careers
Added before 7 Days
- England,London,City of London
- full-time
- Competitive salary
Job Description:
Job Purpose
The Senior Analyst, Product Operations role is focused on providing the day-to-day support needed to ensure our delivery products are dependable, reliable, and contain accurate and high-quality data. As part of the larger Product Operations team, we have a responsibility for the successful management and configuration capabilities of contracted content and technology.
Duties and Responsibilities
*Daily production of services and Day-to-Day support for Delivery Products. *Help ensure that delivery products and services are released on-time and with accurate data.
*Help manage and remediate production issues as they occur to minimize client impact. Work with Client Service regarding client notifications as needed.
*Participate in postmortem review meetings following major production issues. Track and ensure key remediation actions are closed out.
*Work with Client Service in drafting Incident Summary Reports (ISR), as needed.
*Manage the priority of BAU product fixes and changes needed to ensure ongoing reliable production.
*Work with the Delivery Team to ensure best practices are used when configuring client files. Provide training as needed.
*Work with Finance and Sales to research billing questions.
*Create and maintain tools and documentation to support the Pricing Delivery Products implementation.
*Manage the priority and implementation of small enhancements to help close new sales opportunities and increase client satisfaction. *Work with the Delivery Team, Pre-sales/Product Solutions, and Sales to identify and qualify these opportunities.
*Support client migrations and other special projects as needed.
*Work with Product Management (PM) on implementation of strategic initiatives. *Work with PM and development to schedule and implement the strategic initiatives and balance the priority versus the BAU and Small Enhancements projects.
*Manage and deploy solutions for source mandated changes across our delivery products.
Knowledge and Experience
*Bachelor’s degree in finance or other related business degree required
*Strong knowledge of the financial data industry is essential
*Detail-oriented with excellent organizational and follow-up skills
*Excellent writing and customer service skills
*Proficient in MS Office, with strong XML, HTML, SQL, and Tableau skills
*Ability to work independently, problem-solve and prioritize multiple tasks
*Ability to operate under strict deadlines and in a fast-paced environment
*Graduate work a plus
The Senior Analyst, Product Operations role is focused on providing the day-to-day support needed to ensure our delivery products are dependable, reliable, and contain accurate and high-quality data. As part of the larger Product Operations team, we have a responsibility for the successful management and configuration capabilities of contracted content and technology.
Duties and Responsibilities
*Daily production of services and Day-to-Day support for Delivery Products. *Help ensure that delivery products and services are released on-time and with accurate data.
*Help manage and remediate production issues as they occur to minimize client impact. Work with Client Service regarding client notifications as needed.
*Participate in postmortem review meetings following major production issues. Track and ensure key remediation actions are closed out.
*Work with Client Service in drafting Incident Summary Reports (ISR), as needed.
*Manage the priority of BAU product fixes and changes needed to ensure ongoing reliable production.
*Work with the Delivery Team to ensure best practices are used when configuring client files. Provide training as needed.
*Work with Finance and Sales to research billing questions.
*Create and maintain tools and documentation to support the Pricing Delivery Products implementation.
*Manage the priority and implementation of small enhancements to help close new sales opportunities and increase client satisfaction. *Work with the Delivery Team, Pre-sales/Product Solutions, and Sales to identify and qualify these opportunities.
*Support client migrations and other special projects as needed.
*Work with Product Management (PM) on implementation of strategic initiatives. *Work with PM and development to schedule and implement the strategic initiatives and balance the priority versus the BAU and Small Enhancements projects.
*Manage and deploy solutions for source mandated changes across our delivery products.
Knowledge and Experience
*Bachelor’s degree in finance or other related business degree required
*Strong knowledge of the financial data industry is essential
*Detail-oriented with excellent organizational and follow-up skills
*Excellent writing and customer service skills
*Proficient in MS Office, with strong XML, HTML, SQL, and Tableau skills
*Ability to work independently, problem-solve and prioritize multiple tasks
*Ability to operate under strict deadlines and in a fast-paced environment
*Graduate work a plus
Job number 2292180
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