IT Trainer
Location: York
Salary: Competitive 
Permanent 
Are you friendly, outgoing, and passionate about helping others? We have the perfect role for you!
About the Role: We are looking for a Training & Process Support Analyst to join our IT team. This role involves delivering engaging training sessions, supporting new technology rollouts, and acting as a key contact for business process support.
Key Responsibilities:
*Deliver training on IT systems, legal applications, and internal processes.
*Create user-friendly documentation and guides.
*Assist departments with process-related queries and troubleshooting.
*Support Heads of Department in adopting best practices.
*Provide second-line support for system and process usage.
*Coordinate training schedules and manage change during project rollouts.
*Onboard new joiners with introductory training.
*Monitor system usage to identify training needs.
*Collaborate with IT and Compliance teams to ensure consistent policy application.
*Offer hands-on IT support and develop ’super users’ across the firm.
Skills and Experience:
*Experience in training or onboarding in professional services, ideally legal.
*Strong understanding of business processes and identifying inefficiencies.
*Excellent interpersonal skills and confidence engaging with users at all levels.
*Experience in change initiatives or technology rollouts is a plus.
*Good organisational skills and ability to manage multiple priorities.
*Familiarity with legal software is beneficial but not essential.
*Proactive, solutions-focused mindset and enthusiasm for helping others.
*Excellent communication skills and competence in MS Office.
*Minimum 2 years of experience in a similar role.
Why Join Us? We offer a competitive salary, flexible and hybrid working, career development plans, wellbeing support, a great social scene, and a range of benefits including pension, life cover, enhanced maternity/paternity pay, health cash plan, staff discounts, competitive holidays, and a cycle to work scheme.