Description The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.


Key Responsibilities *Handling a caseload of predominately Litigated Motor Claims to settlement 
*Create case strategy following Client Guidelines and review of information available
*Assessing cases and liability of claims 
*Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
*Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
*Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
*Undertaking periodic reviews of files in line with Client requirements
*Updating reports
*Meeting agreed performance targets
*Ensuring files are kept within ISO 9001 guidelines
*Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
*To ensure compliance with the SRA Standards & Regulations




Skills, Knowledge and Expertise * Previous experience as a minimum in a similar role
*Experience of handling litigated files 
*Experience of MOJ processes at all stages 
*Good telephone negotiation skills
*Have an understanding of protocols 
*Excellent listening and verbal communication skills
*Proficient IT skills
*Adhere to Keoghs Values




Benefits *Davies Incentive Plan
*25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) 
*Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
*Simply Health Care Cash Plan
*WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing 
*Death in Service
*Critical Illness Cover
*PHI/Income Protection (Private health insurance)
*Pension Contribution based 5% Employee / 3% Employer 
*Cycle to Work Scheme*
*Tech Scheme*
*Season Ticket Loan*
*Gym Flex*
*Access to Online Discount Sites
*Discounted Gourmet Society Membership
*Discounted Tickets for Merlin Attractions nationwide
*Discounts at local retail outlets
* after successfully completing probation