Our client is looking for a Helpdesk Administrator
Client Details
A leader in their field
Description
*Scheduling and planning of works
*Management of compliance paperwork
*Ensuring customer service level agreements are met
*Communicating with clients and colleagues to provide excellent customer service
*Dealing with ad-hoc client requests
*Contributing to the operation of the out-of-hours telephone answering service
Profile
*Experience of working in a similar reactive or planning role is essential
*CAFM (Computer Aided Facilities Management) system experience essential
*Proven understanding of compliance paperwork
*Experience of working with client portals e.g. Elogbooks
*Capable of organising works and working to deadlines
*Excellent communication skills with the ability to build relationships at all levels of an organisation
*Exceptional telephone manner
*Strong computer literacy, including Microsoft Outlook, Word and Excel skills
*Strong attention to detail
*Ability to work on own initiative and as part of a team
*Ability to work at pace
Job Offer
A competitive salary - 5 days in 4