We are excited to present an excellent opportunity for a Sales Coordinator role based in Stoke-on-Trent. Our client, a leading company in the HVAC industry, is seeking a dedicated and proactive individual to join their team. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service and sales support.
Located in Stoke-on-Trent, our client’s branch is part of a larger network that prides itself on high-quality products and services. The successful candidate will play a crucial role in ensuring the smooth operation of the branch, contributing to the company’s growth and success in the region.
Job Title: Sales Coordinator
Salary: Competitive
Location: Stoke-on-Trent
Hours: Monday – Thursday 8:00 am – 5:00 pm, Friday 8:00 am – 4:00 pm (1-hour unpaid lunch break)
Key Responsibilities:
*Core Values: Adopt, encourage, and enforce the company’s core values and principles.
*Order Processing: Accurately process customer orders and enquiries, ensuring complete satisfaction.
*Purchasing: Purchase necessary items from internal and external suppliers in accordance with company guidelines.
*Stock Transfers: Liaise with other branches to manage stock transfers efficiently.
*Customer Communication: Keep customers informed about delivery, shortages, and completions.
*Transport Costs: Quote transport costs accurately and maximise cost recovery.
*Delivery Coordination: Ensure efficient and cost-effective transportation of sales orders.
*Pricing: Collaborate with the Branch Manager and Regional Business Development Manager on pricing quotations.
*Sales Opportunities: Maximise sales opportunities and business development within the area.
*Promotions: Promote company products and services at every opportunity.
*Discount Management: Amend discount changes on the system in accordance with company procedures.
*Stock Levels: Maintain correct stock levels by liaising with the Branch Manager.
*Credit Control: Work with the Credit Control department on customer credit accounts and trade counter cash sales.
*Daily Duties: Complete daily duties such as despatching, filing, and updating records.
*Payment Handling: Handle cash and credit card payments accurately and report them correctly.
Skills & Qualifications:
*Experience within the HVAC industry
*Experience in a similar role or environment
*NVQ Level 2 in Business Administration or Customer Service
*Industry/product knowledge
*EFAW Certificate and Fire Warden training (advantageous but not essential)
*Proficient PC Skills with MS Packages
Benefits:
*25 Days holiday plus 8-days bank holiday
*Corporate work wear
*Company pension contribution matched at 4%
*Gold Member of the Mental Health Charter
*Online retail discounts & savings including gyms, holidays and food shopping
*Occupational short- and long-term sick pay
*Life Assurance 
*Community Days 
*Long Service Awards (extra days holiday & voucher)
*Christmas closure
This role offers a fantastic opportunity to join a thriving branch and contribute to its success. If you are a motivated individual with the required skills and experience, we encourage you to apply ASAP and become part of a dynamic team.